Customs & Duties

The Social Berry LTD Customs Fees and Duties Terms and Conditions

  1. Introduction

By placing an order with The Social Berry ("we," "us," or "our"), you agree to the following terms and conditions regarding customs fees and duties. Please read this information carefully before completing your purchase, as it outlines the responsibilities you will assume when ordering from us.

  1. Responsibility for Customs Fees and Duties

2.1. Customer Responsibility: All customs fees, duties, and taxes levied by the destination country's customs authorities are the responsibility of the customer.

2.2. Estimations: Customs duties and fees vary by country and are subject to the regulations in your destination. We do not provide specific estimates. Kindly contact your local customs office for precise details.

2.3. Delays: Please note that customs processing can cause delays beyond our control. We cannot guarantee delivery times due to the unpredictability of these procedures. Keep this in mind when placing your order.

  1. Customs Documentation

3.1. Providing Accurate Information: To avoid issues with customs clearance, ensure all information provided—such as recipient name, shipping address, and other relevant details—is complete and accurate. We are not liable for any errors related to addresses, names, or incorrect contact information.

3.2. Declaration: We will truthfully declare the contents and value of your shipment according to customs requirements. Falsifying this information is illegal.

  1. Refusal of Payment for Customs Fees

4.1. Unpaid Fees: If you choose to refuse paying the applicable customs fees and duties, your order may either be returned to The Social Berry or destroyed. You will be responsible for any associated return shipping costs and fees incurred throughout the whole process.

  1. Refund and Cancellation

5.1. Non-Delivery: Should your order fail to reach you due to customs complications, and is subsequently returned to us, we will issue a refund for the purchase price, excluding shipping and any customs-related fees we may have incurred. There is an additional £5 fee per order to cover administrative costs.

  1. Compliance with Legal Requirements

6.1. Your Responsibility: It is your responsibility to ensure compliance with all customs laws and regulations of your country. The Social Berry will not be held liable for any legal consequences arising from non-compliance.

  1. Contact Information

If you have any questions or concerns regarding customs duties and fees, please reach out to us at hello@thesocialberry.store (International Orders Support Team). 

  1. Amendments to Terms and Conditions

The Social Berry reserves the right to update or modify these terms and conditions regarding customs fees and duties at any time. Any changes will take effect immediately upon being posted on our website.

By placing an order with The Social Berry, you confirm that you have read and understood these customs fees and duties and our terms and conditions.